Course overview
Level 4 NVQ Diploma in Customer Service (RQF)
Review the key information below, then contact us to discuss delivery arrangements, dates and fees.
Overview
The Level 4 NVQ Diploma in Customer Service (RQF) is aimed at developing the learner's knowledge and skills required to recognise (at an operational level) the development and application of customer service strategies.
Learners will also have the opportunity to elect optional units that can reflect their preferred route into the customer service environment or expand on their current set of customer service skills.
Entry requirements
Learners should be competent in literacy and numeracy, preferably at Level 2, to help with elements of communication. This is at the discretion of the centre as they may decide to use diagnostic testing methods to ascertain how they can support learners.
Progression routes
- Learners wishing to progress from this qualification can undertake the following:
- Level 5 Diploma In Management And Leadership (RQF)
- Level 3 Diploma In Business Administration (RQF)
- Level 4 NVQ Diploma In Business Administration (RQF)
Age range
Learners should be at least 18 years old to undertake this qualificationQualification Structure
Learners must achieve 55 credits by completion of
all mandatory units in Group A totalling 14 credits, a minimum of 36 credits from the optional units group. A minimum of
20 credits must be achieved from optional Group B and a maximum of
16 credits must be achieved from optional Group C.
Units covered
- Mandatory Units (Group A)
- Champion customer service
- Manage personal and professional development
- Manage customer service operations
- Optional Units
- You have a list of units which support your career choice, and your tutor or one of our advisers will guide you
- Sample of optional units
- Optional Group B–
- Monitor the quality of customer service interactions
- Develop resources to support consistency of customer service delivery
- Gather, analyse and interpret customer feedback
- Optional Group C– you will pick optional units to support your career route
- Manage a project
- Manage incident management systems in a contact centre
- More units to choose from
Interested in this course?